Matrix
A table: subjects down the side, one shared scale across the top. Several identical questions collapse into a single screen.
Available on the free plan
When to use it
Rating three or more parameters on one scale. Keep it to four columns on mobile or the table falls apart.
Templates that already use it
- «Rate individual aspects of your request» CSAT: support ticket rating Feedback
- «Rate individual characteristics» Product review Feedback
- «Rate readiness section by section» Work acceptance / site visit Leads and contacts
- «How much do you agree with these statements?» Team pulse survey HR and team
- «How much do you agree?» eNPS: employee loyalty HR and team
- «Rate your onboarding on these aspects» New hire onboarding HR and team
- «Rate the individual aspects» Event feedback Events
- «Over the past month, how often did you…» Health questionnaire Research
- «How often do you use the following services?» In-depth market research Research
What you can set
Fields this block has in the editor, beyond the question text itself:
- matrix rows
- matrix columns
- one answer per row or several
Every block also has these: whether an answer is required, a description under the title and a small eyebrow line above it.
What lands in the answers
A row-and-answer pair for every row of the block.
The inbox shows the answer as it came in; a CSV or XLSX export gives the block one column.
Neighbouring types
These share templates with it most often:
Survey question types
The question type decides what you get back: an opinion or a priority, a fact or a feeling. Here are all the types the ready-made templates are built from, with a note on when to reach for each.