CSAT: support ticket rating
A rating for one interaction rather than the whole company: an emoji scale, a matrix across four aspects of support work and a check on whether the issue was solved first time.
What the template is made of
Every block in the order it sits in the builder. Branching decides which of them a given person actually sees.
- How would you rate our support? Emoji rating
- Rate individual aspects of your request Matrix
- Was your problem solved on first contact? Yes / No
- Share the details Long answer
Similar templates
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Feedback form
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NPS: loyalty index
The classic Net Promoter Score: one number, the reason behind it, and a contact.
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Product review
Stars, NPS, fine-grained semantics and room for a longer opinion.
Do not start from an empty canvas
Open the catalog, take the closest template and rewrite the questions for your job. Five minutes instead of an hour.