Feedback form
A form that asks for the reason first and only then asks questions: a bug, an idea, praise, a complaint and a question each run down their own branch. Of twenty blocks one person walks through five or six.
What the template is made of
Every block in the order it sits in the builder. Branching decides which of them a given person actually sees.
- Tell us how you find our service Text block
- What brought you here? Cards
- Which section is broken? Dropdown
- Describe exactly what happened Long answer
- Attach a screenshot if you have one Image upload
- Logs, screen recordings or other files File upload
- Which section does the idea relate to? Single choice
- Tell us more about the idea Long answer
- Attach a mockup, sketch or reference Image upload
- Give the service an overall rating Star rating
- What did you like most? Multiple choice
- What would you like added? Long answer
- Describe the situation in detail Long answer
- A screenshot of the situation, if you have one Image upload
- How do you feel about the service right now? Emoji rating
- What is your question about? Long answer
- A screenshot for your question, if you have one Image upload
- What should we call you? Short answer
- Email for our reply Email
- Consent to processing the request Consent
Similar templates
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NPS: loyalty index
The classic Net Promoter Score: one number, the reason behind it, and a contact.
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CSAT: support ticket rating
A short pulse on support quality: a smiley, what worked and what did not.
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Product review
Stars, NPS, fine-grained semantics and room for a longer opinion.
Do not start from an empty canvas
Open the catalog, take the closest template and rewrite the questions for your job. Five minutes instead of an hour.