Screenshots, damage photos and proof of work
One screenshot replaces a paragraph of «the button on the left, no, the other one». Returns desks use photos to judge damage before a courier is booked. Field teams send a picture of the installed equipment instead of a tick in a checklist, and a review form can ask for a photo of the dish or the room.
For PDFs, spreadsheets or logs pick the general file upload block instead; this one takes images only.
Prompts for picture answers
- Add a screenshot of the error message, if you have one.
- Upload a photo of the parcel and the label.
- Show us the finished installation: one wide shot and one close-up.
Size limit, count and previews on mobile
The default limit is 5 MB per image; you can raise or lower it, allow several images and cap how many. On a phone the picker opens the gallery or the camera, and each image appears as a thumbnail once uploaded, so a wrong photo is easy to spot.
Errors are specific: an oversized image names the file and the limit, and going over the count says how many are allowed. In results you get image counts and an extension breakdown; the CSV holds file names.
What you can set
- more than one may be picked
- file size limit, MB
- how many files to take
Getting photos you can actually use
Say what the picture should show. «Upload a photo» brings back a blurry shot of a box; «a photo of the label with the order number visible» brings back something a support agent can act on without writing back.
Ask for two angles when one is not enough. A damage claim is easier to judge with one wide shot and one close-up, and allowing up to two or three images with the count setting keeps people from sending twenty.
Mind the privacy side. Photos of homes, documents and faces are personal data; collect them only when you need them, and say who will see them.