NPS: loyalty index
A loyalty measurement built on one key question on a zero to ten scale plus the reason behind it, by voice or in writing. The email at the end is optional and only for people who want a reply.
What the template is made of
Every block in the order it sits in the builder. Branching decides which of them a given person actually sees.
- Help us get better Text block
- How likely are you to recommend us to a friend or colleague? NPS (0–10)
- If you have a minute, record what shaped your rating Voice answer
- Or write it down instead Long answer
- Leave your email if you would like a reply Email
Similar templates
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Feedback form
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CSAT: support ticket rating
A short pulse on support quality: a smiley, what worked and what did not.
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Product review
Stars, NPS, fine-grained semantics and room for a longer opinion.
Do not start from an empty canvas
Open the catalog, take the closest template and rewrite the questions for your job. Five minutes instead of an hour.