--- title: "Survey templates: Feedback" description: "Survey templates in the «Feedback» category: the full list with the questions inside each one. Open them in the builder, adapt them and publish a link." url: https://askyo.ru/en/templates/category/feedback lang: en last_modified: 2026-09-27 --- 1. [Home](https://askyo.ru/en) 2. [Survey templates](https://askyo.ru/en/templates) 3. Feedback Category # Feedback Reviews, support ratings and loyalty measurements. This is where NPS, CSAT and the plain «tell us what went wrong» form live. **4** templates in this category [Open the catalog ](https://app.askyo.ru/build)[Contact form](https://askyo.ru/en/feedback-form)[NPS survey](https://askyo.ru/en/nps-survey) Feedback comes in two shapes. One is triggered by an event: a support ticket, a purchase, a bug report. The other is a regular measurement that goes to the same audience every month or quarter so you can see a trend. The first needs a short form on one screen. The second needs the same questions every time, or the numbers stop being comparable. When you cannot predict why people will write in, start with the [branching feedback form](https://askyo.ru/en/templates/feedback-form). The respondent picks a reason first (a bug, an idea, praise, a complaint or a question) and only sees the questions for that branch. For loyalty there is the [classic NPS survey](https://askyo.ru/en/templates/nps-classic): one 0 to 10 question, the reason behind the score and an optional email. The maths is simple: the share of 9–10 scores minus the share of 0–6 scores. Support quality is better measured per ticket, so the [CSAT survey](https://askyo.ru/en/templates/csat-support) rates one interaction: an emoji scale, a matrix across aspects of the reply and a check on whether the issue was solved first time. For a fuller picture of the product, the [product review template](https://askyo.ru/en/templates/product-feedback) combines stars, NPS, a matrix of characteristics and a [ranking](https://askyo.ru/en/question-types/ranking) of features by importance. Where the form appears matters more than its wording. A link in a post-purchase email reaches buyers. A widget on the help page catches people while something is broken. A QR code on a receipt or a table card covers offline visits. For a recurring measurement, keep the template and the audience fixed: if you asked every customer in March and only active ones in June, a higher score means nothing. Why NPS scores often mislead, and how to avoid it, is covered in [NPS without lying to yourself](https://askyo.ru/en/blog/nps-without-lies). The full job, from questions to putting the form on your site, is on the [feedback form](https://askyo.ru/en/feedback-form) page, and loyalty tracking on its own has a separate [NPS survey](https://askyo.ru/en/nps-survey) page. Showcase ## Templates in this category - ## [Feedback form](https://askyo.ru/en/templates/feedback-form) A smart form with branching: the user picks a reason for getting in touch and gets their own set of questions. - 20 blocks - branching included - media answers, Pro [More on this: Contact form](https://askyo.ru/en/feedback-form) - ## [NPS: loyalty index](https://askyo.ru/en/templates/nps-classic) The classic Net Promoter Score: one number, the reason behind it, and a contact. - 5 blocks - media answers, Pro [More on this: NPS survey](https://askyo.ru/en/nps-survey) - ## [CSAT: support ticket rating](https://askyo.ru/en/templates/csat-support) A short pulse on support quality: a smiley, what worked and what did not. - 4 blocks [More on this: Contact form](https://askyo.ru/en/feedback-form) - ## [Product review](https://askyo.ru/en/templates/product-feedback) Stars, NPS, fine-grained semantics and room for a longer opinion. - 5 blocks [More on this: Contact form](https://askyo.ru/en/feedback-form) ## Other categories - [**Leads and contacts** Requests, briefs and bookings. The questions are written so the sales call starts from the budget, not from scratch.](https://askyo.ru/en/templates/category/lead) - [**HR and team** Candidate screening, onboarding, the weekly pulse and eNPS. Everything a company asks its own people rather than the market.](https://askyo.ru/en/templates/category/hr) - [**Education** Surveys for parents, teachers and training teams: meeting first-grade families, settling into nursery, school meals, clubs and scored tests.](https://askyo.ru/en/templates/category/education) - [**Events** Registration, post-event feedback and age-gated sign-up. Handed out as a chat link or as a QR code on a badge.](https://askyo.ru/en/templates/category/event) - [**Research** Matrices, ranking and pairwise comparison: the question types that pull out priority instead of opinion.](https://askyo.ru/en/templates/category/research) - [**Quizzes** Tests with right answers, scoring and different endings. Plus a lead-gen quiz that finishes on a contact form.](https://askyo.ru/en/templates/category/quiz) - [**Voting** One vote per device ships switched on inside the template: without that setting a poll counts wrong and you find out from the ballot stuffing.](https://askyo.ru/en/templates/category/voting) - [**Showcase** A demonstration of how far the styling goes: a custom theme, a dark canvas and one question per screen.](https://askyo.ru/en/templates/category/showcase) ## Do not start from an empty canvas Open the catalog, take the closest template and rewrite the questions for your job. Five minutes instead of an hour. [Open the template catalog ](https://app.askyo.ru/build)[The whole catalog](https://askyo.ru/en/templates)