---
title: "Contact and support"
description: "How to reach Askyo: support email, Telegram, response times and service hours. Details about the team behind the survey builder."
url: https://askyo.ru/en/contacts
lang: en
last_modified: 2026-08-18
---

1. [Home](https://askyo.ru/en)
2. Contact

Contact

# Talk to Askyo

No first-line support desk and no ticket queue: the team is small, and your message lands with the people who build the product.

## Where to write

[Support email support@askyo.ru The main channel. Invoicing and plan requests go here too. ](mailto:support@askyo.ru)[Telegram t.me/folkaop For when showing the screen beats describing it.](https://t.me/folkaop)

Contact

## What people usually write about

- ### Paying without a Russian card

  Self-serve checkout is domestic only for now. Tell us the plan and the company, and we will send an invoice.

  [Request an invoice](mailto:support@askyo.ru?subject=Askyo%3A%20invoice%20request)

- ### Self-hosting and white-label

  Your server, your brand, your domain, a separate build. Terms are agreed by email.

  [Discuss a rollout](mailto:support@askyo.ru?subject=Askyo%3A%20self-hosting%20%2F%20white-label)

- ### Something is broken

  Tell us what you did and what happened. A survey link and a screenshot usually settle it in one round.

  [Report a problem](mailto:support@askyo.ru?subject=Askyo%3A%20something%20is%20broken)

## What to expect

- Hours

  around the clock, seven days a week

- First response

  within 24 hours on business days

- Support language

  Russian and English

- Cost of support

  included in every plan

### About the team

- Product

  Askyo, a builder for surveys, forms and quizzes

- Built in

  Moscow, Russia

- Where data lives

  data centre in Russia, on-prem available

- Released

  2026

Askyo is on the Russian software register: certificate No. 2026684027, issued 6 August 2026. Relevant if you need a locally registered vendor.

## Talk to Askyo

No first-line support desk and no ticket queue: the team is small, and your message lands with the people who build the product.

[Support email ](mailto:support@askyo.ru)[Pricing](https://askyo.ru/en/pricing)